Privacy Policy
OES Inc. respects and recognizes the importance of maintaining the privacy of information provided to it. You are encouraged to read OES Inc. Privacy Policy to understand how it applies to information collected by OES Inc.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at melissa@tbkcreative.com or mailing us at OES Inc. 4056 Blakie Road London Ontario Canada N6L 1P7.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
tbk Creative
Our store is hosted on tbk Creative Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through tbk Creative Inc.’s data storage, databases and the general tbk Creative Inc. Inc. application. They store your data on a secure server behind a firewall.
PAYMENT
If you choose a direct payment gateway to complete your purchase, then Tbk Creative stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read tbk Creative’s Terms of Service or Privacy Statement.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For example, we use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
woocommerce_cart_hash(session) Helps WooCommerce determine when cart contents/data changes.woocommerce_items_in_cart(session) Helps WooCommerce determine when cart contents/data changes.wp_woocommerce_session_(2 days) Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.store_notice[notice id](session) Allows customers to dismiss Store Notices.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Commitment to Data Privacy Protection
Protecting the security and privacy of your personal, business, and product design information (collectively your “personal information”) is important to OES, therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data OES may collect, how OES uses and safeguards that data and with whom we may share it.
Personal Information
In general, you can visit our websites without telling us who you are or submitting any personal information. However, we collect the IP (Internet Protocol) addresses of all visitors to the OES website and other related information such as page requests, browser type, operating system and average time spent on our website. OES will not collect any personal information about you (e.g. your name, address, telephone number or e-mail address, or a design, plan, specification, model for a manufacturable item), unless you voluntarily choose to provide us with it (e.g. by registering an account), provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal information.
Purpose of Use
When you do provide us with personal information through a website, we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers. Also, to support our customer relationship with you:
- we may store and process personal information to better understand your business needs and how we can improve our products and services;
- personal information provided to us may be processed both inside and outside Canada and may be accessible to law enforcement and national security authorities of jurisdictions outside Canada; or
- we (or a third party on our behalf) may use personal information to process payments, contact you about a OES offer in support of your business needs, to conduct online surveys to better understand our customers’ needs .
If you choose not to have your personal information used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not sell or otherwise market your personal information to third parties, except to OES’s commercial partners.
Purpose Limitation
OES will collect, use or disclose personal information supplied by you online only for the purposes disclosed to you, unless the disclosure:
- is a use of the personal information for any additional purpose that is directly related to the original purpose for which the personal information was collected,
- is necessary to prepare, negotiate and perform a contract with you,
- is required by law or the competent governmental or judicial authorities,
- is necessary to establish or preserve a legal claim or defence, or
- is necessary to prevent fraud or other illegal activities.
Communications or Utilization Data
Through your use of telecommunications services to access our websites, your communications data or utilization data are technically generated and could conceivably relate to personal information. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.
Cookies
When you access the OES websites, we may use cookies to collect information that is not personally identifiable (e.g. type of internet browser and operating system used, domain name of the website(s) from which you came, number of visits, average time spent on the site, pages viewed). A cookie is a small text file containing a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our websites that uses cookies. We may use this website information, amongst other reasons which, in all cases, shall be in conformity with applicable law, and share it with other approved third parties with whom we have a commercial relationship to measure the use of our websites and to improve the functionality and content of the websites. If you wish, you can reset your browser either to notify you when you have received a cookie or refuse to accept cookies. However, if you refuse to accept cookies, you may not be able to use some of the features available on our websites.
Online Communications
In order to provide you with a product, service or information, you may voluntarily submit personal information to us for purposes such as registration, design and software solutions, queries and correspondence, making a purchase, obtaining a quote or other information, and participating in contests and surveys. If you are known to OES as a registered user of an online service, we may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline information we may have collected.
E-Mail Communications
Occasionally, we may send you e-mail communications with information that may be useful to you, including information about the products and services of OES, its affiliates and other third parties with whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not want to receive any future marketing or promotional e-mails from OES. However, if you are a customer, supplier or otherwise have a commercial relationship with OES, to ensure that you receive important information, you agree that we may send you non-marketing related information when necessary.
Children
Our websites are not, and are not intended to be, used by children nor are they used to knowingly collect information from or market to children.
Links to Other Websites
OES’s websites contain links to other websites. OES is not responsible for the privacy practices or the content of other websites. If you link to or otherwise visit any other site, please review the privacy polices posted at that site.
Safeguards and Retention
OES has implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. We have record retention processes designed to retain personal and business information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
Updates to Policy
Occasionally, we may change this Privacy Policy to allow OES to use or share your personal information in a different way. If we do, the links to the Privacy Policy on our websites will indicate that the Privacy Policy has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting.
Questions and Comments
OES will respond to reasonable requests to review your personal information and to correct, amend or delete any inaccuracies. If you have any questions or comments about the OES Privacy Policy (e.g. to review and update your personal information), please contact our data protection team at oes@oes-inc.com or by mail at 4056 Blakie Road London Ontario Canada N6L 1P7.